Refund policy

We want you to be satisfied with your purchase. If an item doesn’t meet your expectations, please review our return and refund guidelines below.

Return Eligibility

You may request a return within [number] days of receiving your order. Items must be unused, unworn, and in their original condition, with tags and original packaging included. A receipt or proof of purchase is required.

How to Request a Return

Email [customer service email] with your order number, the item you wish to return, and the reason for the return.

Once your return is approved, we will provide instructions and the return address. Please contact us before sending any items back.

Return Shipping

[Choose: Customers are responsible for return shipping costs / We provide a prepaid return shipping label.]

If we sent the wrong item or your item arrived damaged or defective, we will cover reasonable return shipping costs where a return is needed.

We recommend using a trackable shipping service and retaining your shipping receipt.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email [customer service email] promptly with your order number, a description of the issue, and photographs when possible.

We will review the issue and arrange an appropriate replacement, repair, or refund.

Nonreturnable Items

The following items cannot be returned for a change of mind: [list applicable exclusions, such as personalized or custom-made items, clearly marked final-sale items, and gift cards].

These exclusions do not limit any rights you may have for damaged, defective, or incorrectly supplied products.

Exchanges

If you would like a different size, color, or item, contact [customer service email]. Exchanges are subject to availability. If an exchange is unavailable, eligible items may be returned for a refund.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within [number] business days. Your bank or payment provider may require additional time to post the credit.

Original shipping charges are [refundable/nonrefundable], except where required by law or when the return results from our error.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will confirm whether cancellation is still possible. Orders that have already shipped must follow the return process.

[Add any cancellation restrictions for custom-made or personalized orders, if applicable.]

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Contact

For return, exchange, or refund questions, email [customer service email].